Orders must be placed by 12:00 PM EST from Monday – Friday. If an order is placed Monday night, the item will be dispatched Tuesday by 1:00 PM EST.
All orders may take up to 1-3 business days to process. Once processed, you will receive a confirmation email with your tracking number.
Once your trackable item has been picked up and left our facility/location, the item is no longer under the control or responsibility of HAYAH. If your item is lost, kindly contact your assigned postage company.
Please place the item in your cart to determine your total shipping cost.
After processing, arrival of shipment may take up to 1-3 business days (items are traceable via Canada Post or UPS).
After processing, arrival of shipment may take up to 2-4 business days (items are traceable via DHL, UPS, PUROLATOR).
After processing, arrival of shipment takes 3-7 business days. All International packages are shipped and traceable via our third party shippers.
Orders made on National and Islamic holidays are dispatched the following business day.
July 1: National Holiday in Canada and therefore, any order placed before or after this day will be dispatched by 2 PM EST.
All customs will be paid on customer’s expense. HAYAH is not responsible for the any additional customs charges or taxes the customer’s designated country applies. If an item is returned and a Tariff (customs) fee is applied to us, the tariff fee will be deducted from the total return/exchange balance.
We hold the right to deny a refund or exchange if any of the above are not as followed.